Plain-English summary
What we collect. Your name and email (via Stripe at checkout), the documents you upload (tender and drawings), your phone number if you provide it, and the ten onboarding answers about your build.
Why. To take payment, produce and deliver your report, and contact you about your order.
How long. Uploaded documents are deleted 30 days after report delivery. We keep only de-identified, anonymised cost data after that.
Your control. Email hello@tender-check.com at any time to access, correct, or delete your information.
This Privacy Policy explains how Tender Check Pty Ltd ABN 00 000 000 000 ("we", "us", "Tender Check") handles personal information in connection with the report service at tender-check.com. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What we collect
- Identity and contact details: your name, email address, and (if you provide it) phone number. Your email and name are collected by our payment processor (Stripe) during checkout and passed to us to fulfil your order.
- Documents you upload: your builder's tender / quote / contract document and your architectural drawings.
- Build details: the ten onboarding answers you provide (builder name, site postcode, contract type, quality target, and similar), used to calibrate your report.
- Order metadata: payment status, timestamps, and an order reference. We do not store your card number — Stripe processes payment directly and we never see your full card details.
2. How we use it
- To process your payment and confirm your order;
- To produce, review, and deliver your report;
- To contact you about your order, including sending your upload link and your finished report;
- With your consent, to follow up at 6 and 12 months after handover to capture actual project costs;
- To improve our pricing calibration, using only de-identified data (see Section 5).
We do not use your information for unsolicited marketing, and we do not sell your personal information.
3. Who we share it with
We share personal information only with service providers that help us run the service, and only to the extent they need it:
- Stripe — payment processing;
- Supabase — encrypted database and document storage (hosted in Sydney, Australia);
- Resend — transactional email delivery (order confirmation, report delivery);
- GoHighLevel — customer relationship management, used to manage order communications and follow-ups.
These providers are bound by their own privacy and security obligations. We do not disclose your personal information to your builder or to any other third party, except where required by law.
4. How we store and protect it
Your documents are stored in a private, access-controlled, encrypted storage bucket. They are not publicly accessible. Internal access to your documents is limited to the reviewer producing your report and is granted only via short-lived, signed links.
5. How long we keep it
We retain your uploaded documents (tender, drawings) and onboarding answers for 30 days following report delivery, for quality assurance and dispute resolution, after which they are deleted. After deletion we retain only anonymised, de-identified summary data — for example, line-item costs with no name, address, or other identifying detail — which we use to improve our calibration over time and which cannot be linked back to you. Order records (email, amount, dates) are retained for the period required by Australian tax and business-records law.
6. Your rights
You may, at any time:
- Request access to the personal information we hold about you;
- Request correction of information that is inaccurate or out of date;
- Request deletion of your uploaded documents and onboarding answers;
- Withdraw consent to the 6- and 12-month cost follow-up.
Email hello@tender-check.com and we will action your request within a reasonable time.
7. Cookies and analytics
The site uses only the cookies strictly necessary to operate the order flow (for example, the Stripe Checkout session). We do not use advertising or cross-site tracking cookies.
8. Complaints
If you have a privacy concern, contact us first at hello@tender-check.com and we will work to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always at this URL with the "last updated" date at the top.
10. Contact
Privacy questions and requests can be sent to hello@tender-check.com.
This Privacy Policy works alongside our Terms & Conditions. It is written in plain English for homeowners and is not a substitute for independent legal advice.